What is WASKO BSS?

Supporting the business of a telecommunications operator

WASKO BSS is a comprehensive platform providing support for the business areas of a telecommunications operator and service provider. It provides comprehensive control of the process of data flow from the moment of their registration by network devices to settlement within business processes.

The platform provides a uniform and efficient interface for the operator’s business systems layer, which enables effective integration and better use of infrastructure with minimal involvement of operational services.

Functionality of the WASKO BSS platform

Precise data management

The modern system architecture allows flexible construction of tariff plans and service price lists for current and future operator needs. Advanced mechanisms for defining business process scenarios guarantee automation of service delivery tasks in a modern hybrid environment consisting of physical devices and virtual servers.

Benefits

Manage your business better

Optimize customer or partner service costs

Meeting the Regulator’s reporting requirements

Conduct a flexible marketing policy thanks to the ability to dynamically change product prices

Increase ability to attract new customers and serve them efficiently

Automate the process of invoicing customers for fixed and variable services

Flexible tool for modeling and monitoring operator’s business processes

WASKO BSS system modules

One platform, many possibilities

It maintains records and enables the management of relationships with customers and operator partners. It supports managing the product catalog and service pricing. The system stores the history of interactions with customers or partners, including the contact history. It keeps track of data changes, events, and the status of contracts and annexes. CRM aids in the sales cycle of products to the end customer and helps analyze the demand for new services. A component of the CRM system is the customer portal, which supports the communication process with the customer. CRM also has a module for managing tender procedures.

The billing component participates in the entire billing cycle, including the acquisition of billing data (mediation module), reconciliation, debt negotiation, fee calculation, invoicing, and settlement control. The Billing module enables cooperation with the client’s external F-K system.

It provides management of document templates and documents created and registered during business processes. The document repository has an indexing mechanism for stored objects to ensure quick access by keywords and their attributes. Documents are stored in the context of the customer and partner.

It supports the handling of complaints and technical issues. The system is integrated with the Partner Portal, where the status of current and archived tickets is displayed. Each ticket allows viewing the ticket history, with attributes such as the reporting person, partner, devices, statuses (changes), related tickets, and the history of actions taken. The module allows defining SLA parameters according to the category and importance of tickets. An additional feature is the ability to generate email and SMS notifications. The system works with Contact Center and Service Desk systems.

A portal for communication with partners in the areas of document exchange processes, settlements, and service requests. The Partner Portal provides an interface for both desktop and mobile devices.

It provides support for business reports. The solution includes a database engine, ETL packages, OLAP multidimensional cubes, and a reporting engine. The database structure has dedicated containers for storing data for operational reports. The built-in reporting service provides an interface for creating report templates and an engine for executing queries, formatting result reports, and publishing them to business processes and repositories.

The business process engine, along with the eFlow process management and service portal, controls the workflow of users in the system. The portal allows verification of the progress of user tasks within all business processes of the operator. It is responsible for defining, launching, and supervising workflow processes through the user interface. Business processes developed in the BPM engine design tool are stored in the engine’s internal repository and are launched as application instances of the BPM server.

Efficient management of user authorization and permissions across the entire BSS platform. The module allows easy integration with existing systems, such as the Active Directory domain.

It ensures efficient data exchange between BSS platform components and existing systems in the operator’s network.

Available versions

Dedicated solutions for industries

WASKO OSS

Operational support of the
telecommunications operator

NEDAPS

Automation of business tasks
and processes

NEDAPS IDM

Management of security policies and employee authorizations

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