Comprehensive Subscriber Service

Cost Optimization and Efficiency in Subscriber Service

Comprehensive Subscriber Service (KOA) is an innovative solution for telecommunications operators and service providers who want to optimize the costs related to subscriber service. With KOA, you incur costs proportional to the number of customers served, allowing you to flexibly scale operational expenses as your business grows.

As part of a monthly subscription, an operator using Comprehensive Subscriber Service is provided with:

a dedicated contract manager
the necessary infrastructure located in the WASKO Group Data Center
essential software (CRM, Billing, Call Center)
support for all agreed processes
storage space for archiving paper documents

Who Is the KOA Service For

A Solution Designed with Your Needs in Mind

KOA is the perfect solution for:

Telecommunications operators seeking effective ways to manage subscriber services.
Service providers who want to reduce operational costs and increase competitiveness in the market.

Why choose KOA?

Financial flexibility: You pay only for the actual number of subscribers served
Scalability: The system grows with your customer base, without the need to invest in additional infrastructure
Comprehensiveness: All essential tools and services in one consistent package

Benefits of Using the KOA Service

Gain a Competitive Advantage

Cost Optimization and Effective Budget Management

Flexible costs dependent on the number of subscribers served allow for better financial planning and help avoid excessive expenses.

Automation of Existing Processes

It increases operational efficiency and reduces errors, saving your company time and resources.

Resource and Operating Cost Savings

Process optimization and the elimination of unnecessary expenses lead to higher profits and greater market competitiveness.

24/7 Technical and Consulting Support

Ensures business continuity and immediate problem resolution, increasing service reliability.

Faster and More Efficient Customer Service

With comprehensive subscriber and service information available in one place, it enhances customer satisfaction and builds loyalty.

Improved Effectiveness of Customer Communication

Thanks to a Call Center handling both inbound and outbound projects, resulting in a higher level of service and improved sales performance.

Comprehensive Subscriber Service – Key Elements

A Full Range of Functionalities Supporting Your Business

Customer Document Management

Contract registration and processing: Centralization of contracts from various sales channels, tracking their status, creating customer accounts.
Contract verification: Checking the correctness and completeness of documents, entering them into the CRM system, monitoring contracts requiring correction.
Contract activation: Executing the activation process, number portability, SIM card activation.
Ticket handling: Registering and managing customer tickets, setting deadlines for resolution, reporting case status.
Document archiving: Storing and securing paper documents, managing retention.
Communication with operators and UKE: Preparing PLI CBD communications, exchanging information on the number of the operator commissioning the service.

Debt Collection

Internal (soft) debt collection: Monitoring payments, automatic payment reminders, telephone contact with customers, status updates.
Judicial and enforcement debt collection: Preparing court documents, analyzing objections, managing enforcement proceedings, reporting payments.

Billing

Analytical area: Settling telecommunications services, call rating, generating detailed call records and e-invoices.
Financial area: Generating invoices with subscription and additional fees, communication with the printing house, posting payments, managing account balances.

Warehouse Management

Order fulfillment process: Preparing orders, synchronization with Poczta Polska, attaching invoices and receipts, managing inventory levels.

Hotline

Inbound hotline: IVR system, customer verification, handling of closed and forwarded tickets.
Welcome call: Greeting a new customer, confirming data, reminding them of contract terms.

Complaint Handling

Categorization and verification: Classifying complaint cases, verifying validity, collecting necessary data.
Communication and response: Preparing and sending replies to customers, managing case status.
Failure report handling: Registering and monitoring failures, coordinating with operators, managing compensations and refunds.
Consumer inquiries: Responding to questions from the Consumer Rights Ombudsman and UKE, preparing documentation, coordinating invoice corrections.

A Secure and Modern Environment for Your Business

Guaranteed Reliability and Data Security

The Comprehensive Subscriber Service is delivered using modern Data Centers. Our data centers ensure:

High infrastructure availability: Servers and networks with high reliability
Redundant connections and power supply: Guaranteed business continuity thanks to redundant internet connections and uninterruptible power supply systems
24/7 technical support: A professional team ready to help at any time
Data security: Data centers located in Poland, ensuring compliance with regulations and full control over stored information

Additionally, we offer the possibility of a physical visit to our facilities, allowing you to personally verify the quality and security of our solutions. Your data is fully protected and always within reach.

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