Service Desk

We provide ongoing maintenance of your network

The WASKO Service Desk is a team of qualified and trained consultants with technical expertise who will remotely help identify and solve any problems that arise in the operation of equipment and infrastructure, located on the store floor. WASKO’s Service Desk provides assistance 24 hours a day, including weekends and public holidays.

How we operate

Full availability of consultants

WASKO’s Service Desk is not only to receive and register a failure report, but first of all to provide immediate assistance
and removal of the reported problem. Failures are most often removed in cooperation with the employee reporting the failure or by
remote connection with the store. As a result, the vast majority of requests are resolved immediately upon receipt. Service
Desk was created to provide technical and business support at the highest possible level.

What sets our Service Desk apart?

The best solution for your business

Full availability of consultants, 24/7/365 service model in accordance with SLA
A proven and stable system for handling requests with a portal and mobile app
Multilingual consultant support
High efficiency and immediate response to the reported failure
Specialized and experienced team of experts
Comprehensive approach to service

Benefits

Ongoing maintenance of your network

Streamlining the customer service process
Minimize costs resulting from work stoppages
Saving time associated with fault identification
Relieve the burden on the internal IT department
Guarantee of continuity of service and operation of the store

Functionality of the system

Proven and stable ITMS system

We are a company with many years of experience. For 35 years we have been providing and implementing modern solutions for business. The experience and knowledge we have gained over this time has allowed us to better understand the needs of the client. That is why we offer a proven ITMS tool for handling requests. The platform allows you to easily report a defect, manage requests, monitor progress and handle correspondence.

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